Terms of Service

These Terms of Service ("Terms") are between you and Yulan Ventures, LLC, doing business as PromptEden ("PromptEden," "we," "us") and govern your use of PromptEden's website, application, AI agent, and related services (collectively, the "Services"). By creating an account, accessing, or using the Services, you agree to these Terms.

1. The Services

PromptEden provides an AI agent for AEO: research, content generation, publishing, and AI search visibility monitoring. Features may include prompt and visibility monitoring, brand and citation analytics, keyword and content research, AI-assisted article generation in your brand voice, publishing proposals, publication to customer-designated destinations through customer-connected integrations, alerts, reporting, and related workflows.

For purposes of these Terms:

• "Agent Actions" means any action the Services propose or perform, including research, content generation, publication, enrichment, monitoring, analysis, credit-consuming operations, and related sub-operations.
• "Outputs" means content, drafts, data, reports, recommendations, analyses, images, metadata, or other materials generated or returned by the Services.
• "Customer Data" means data, content, prompts, instructions, brand-voice materials, source materials, workspace configuration, credentials, and other information you submit to, connect to, approve for use in, or make available through the Services.

We may add, modify, suspend, or discontinue any Service, feature, integration, model, workflow, database, or content source at any time, with or without notice, subject to any separate written agreement that expressly says otherwise.

2. Accounts and Eligibility

• You must provide accurate and complete registration information and keep it up to date.
• The Services are intended for business use. You represent that you are using the Services for business or professional purposes and have authority to bind the entity you represent.
• You are solely responsible for safeguarding your account credentials and for all activity that occurs under your account, whether or not authorized by you. PromptEden is not liable for any loss or damage arising from unauthorized access to your account. You may be held liable for losses incurred by PromptEden or others due to unauthorized use of your account resulting from your failure to safeguard your credentials.
• You must be at least 18 years of age and legally able to enter into a binding contract. You must comply with all applicable laws in connection with your use of the Services.
• You may not share access credentials in a way that exceeds your purchased seat, workspace, plan, or usage limits.

3. Plans, Fees, Credits, and Trials

3.1 Plans

Plans, features, limits, and prices are described on our pricing page, which may change over time. Enterprise plans are governed by a separate order form or agreement to the extent one applies.

3.2 Billing

• Subscription fees are billed in advance on a recurring basis through Stripe or another payment processor we designate. Usage-based amounts, overages, or actual charges that cannot be known before completion may be settled in arrears.
• Your subscription automatically renews unless canceled before the next billing cycle.
• You authorize PromptEden and its payment processor to charge all applicable subscription fees, usage-based charges, overages, taxes, and other amounts due under these Terms.

3.3 Non-refundable Fees

Unless otherwise required by law or specified in a separate written agreement, all fees, credits, subscriptions, usage-based charges, overages, and prepaid amounts are non-refundable, including for partial billing periods, downgrades, cancellations, or unused usage allotments.

3.4 Price Changes

We may update pricing or plan structure by providing advance notice through the Services or via email. Continued use after the effective date constitutes acceptance of updated pricing.

3.5 Credits and Usage-Based Charges

• Plans may include monthly credit allotments. Credits are prepaid usage units. For token usage, one credit equals 1,000 tokens; non-token operations may consume credits using ratios or rules shown in the Services or otherwise applied by PromptEden. Credits expire at the end of each billing cycle, have no cash value, are non-refundable, and are non-transferable.
• Cost estimates shown with proposed Agent Actions are good-faith estimates only. Actual consumption may materially exceed estimates and may include sub-operations initiated to complete an approved Agent Action, including research, enrichment, retries, model calls, analysis, media generation, publication, or deferred settlement after completion.
• By approving an Agent Action, you authorize PromptEden to deduct or charge the actual credits, fees, overages, or other usage consumed by that Agent Action and its sub-operations, including amounts settled after completion.
• You authorize PromptEden and its payment processor to charge your payment method for usage beyond included allotments and for any negative credit balance or unpaid usage incurred under your account.

3.6 Free Trials

Free trials, where offered, require a valid payment method. Unless you cancel before the trial ends, the trial will automatically convert to a paid subscription at the end of the trial and charges will begin at the then-current price for the selected plan. Trials are provided as-is, may be limited, modified, or terminated by PromptEden at any time, and are limited to one trial per customer or organization. PromptEden may deny or revoke trial eligibility at its discretion.

4. Acceptable Use

You agree not to:

• Use the Services for illegal, deceptive, harmful, fraudulent, infringing, abusive, or misleading activity.
• Generate, approve, publish, or distribute content that is unlawful, deceptive, defamatory, harassing, discriminatory, invasive of privacy, infringing, or that violates advertising, disclosure, consumer protection, regulated industry, or platform rules.
• Interfere with or disrupt the operation, security, integrity, or performance of the Services.
• Reverse engineer, scrape, crawl, benchmark, copy, or attempt unauthorized access to our systems, models, prompts, workflows, or other users' data, except to the extent applicable law prohibits this restriction.
• Access or use the Services for competitive benchmarking, competitive intelligence, or building, training, improving, or supporting a similar or competing product, service, model, dataset, or workflow.
• Resell, sublicense, redistribute, expose, or offer the Services, Outputs-as-a-service, monitoring data, or platform data to third parties without PromptEden's prior written consent.
• Use the Services or Outputs to train, fine-tune, evaluate, or improve competing AI models or competing services.
• Submit data, prompts, credentials, or materials that violate intellectual property, privacy, publicity, confidentiality, contractual, or other rights of others.
• Circumvent plan limitations, rate limits, usage limits, security controls, approval flows, billing controls, or technical measures.

PromptEden may impose fair-use limits, throttle usage, suspend workflows, or restrict abusive or excessive usage at any time.

5. Customer Data

You retain ownership of Customer Data. You grant PromptEden a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, process, transmit, analyze, display, and create derivative works from Customer Data to provide, maintain, secure, support, and improve the Services, develop new features, enforce these Terms, and comply with legal obligations. This license survives termination to the extent necessary to complete pending processing, enforce these Terms, maintain backups, and maintain aggregated or anonymized datasets.

You represent and warrant that you have all rights, permissions, consents, licenses, and lawful bases needed to submit Customer Data, connect integrations, authorize research and brand-voice processing, generate content from Customer Data, authorize publication, and grant the licenses described in these Terms. You represent that you are authorized to monitor the domains, brands, competitors, prompts, keywords, properties, destinations, and data sources you configure.

5.1 Aggregated and Anonymized Data

PromptEden may aggregate, anonymize, or de-identify Customer Data such that it no longer identifies you or any individual. PromptEden owns all right, title, and interest in aggregated and anonymized data and may use it for any lawful business purpose, including benchmarking, analytics, product improvement, model and workflow evaluation, and research, without restriction or obligation to you.

5.2 Customer Data Responsibility

You are solely responsible for the accuracy, quality, legality, rights clearance, and appropriateness of Customer Data and the means by which you acquired it. PromptEden does not review, verify, endorse, or clear Customer Data for legal compliance. You agree to indemnify PromptEden against any claim arising from Customer Data you submit, approve, use, or publish.

6. Agent Actions and Approvals

The Services may propose Agent Actions that execute only upon your explicit approval through the Services or another approval mechanism we make available. Your approval constitutes your instruction and authorization for PromptEden to act on your behalf.

You are solely responsible for reviewing all proposed content, actions, destinations, targets, assumptions, credentials, timing, and cost estimates before approving an Agent Action. Approved Agent Actions and their consequences are deemed your own actions for all purposes under these Terms, including the Disclaimers, Limitation of Liability, and Indemnification sections.

PromptEden has no duty to review, fact-check, edit, approve, supervise, verify, or clear rights in any content, Output, destination, or Agent Action that you approve. Approval of an Agent Action authorizes PromptEden to complete the action and any reasonably related sub-operations needed to carry it out.

7. Outputs

As between you and PromptEden, you own approved Outputs effective upon approval, conditioned on your payment of all amounts due. PromptEden retains all rights in the Services, platform, software, models, prompts, templates, workflows, systems, know-how, improvements, learnings, and underlying technology.

Outputs are provided as-is. PromptEden makes no warranty of accuracy, completeness, originality, non-infringement, availability, fitness for a particular purpose, commercial performance, or legal compliance for any Output. AI-generated Outputs may not be unique. Similar or identical outputs may be generated for other customers, and you receive no exclusivity in any Output, idea, structure, style, recommendation, or result.

You are solely responsible for reviewing, verifying, editing, approving, clearing rights in, and ensuring legal and regulatory compliance for any Output you use, rely on, approve, publish, distribute, or incorporate into your business, including compliance with regulated-industry rules, advertising rules, endorsement and disclosure rules, intellectual property laws, privacy laws, and FTC guidance.

8. Publishing and Customer Integrations

You represent and warrant that you own, control, administer, or otherwise have all rights necessary to connect, authorize, modify, and publish to every destination you connect to the Services, including websites, WordPress instances, GitHub repositories, webhooks, CMS tools, APIs, and other properties.

You are responsible for credentials, tokens, API keys, scopes, permissions, destination configuration, and revocation of access for integrations you connect. PromptEden acts solely on your instruction when publishing or transmitting Outputs or data to destinations you connect.

PromptEden is not liable for effects on your properties, repositories, systems, accounts, layouts, publishing workflows, search visibility, AI visibility, indexing, rankings, penalties, deindexing, traffic, conversions, or business results arising from approved publications or other approved Agent Actions. You are responsible for maintaining backups and rollback procedures for your properties and systems.

9. PromptEden Intellectual Property

The Services, including software, design, trademarks, documentation, interfaces, workflows, prompts, templates, agents, model orchestration, and related technology, are owned by PromptEden or its licensors and are protected by intellectual property laws. Except for limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback or suggestions, you grant PromptEden a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use that feedback for any lawful purpose without restriction or obligation to you.

10. Third-Party Services

The Services rely on third-party providers, including Stripe for billing, Supabase for authentication and database services, Vercel for hosting, Railway for background workers, Sentry for error monitoring and diagnostics, PostHog for product analytics, Resend for email, DataForSEO for search data enrichment, external AI model providers including OpenAI, Google, Anthropic, Perplexity, OpenRouter, and Microsoft/Azure, and other providers listed at /legal/subprocessors. The Subprocessors page is the authoritative, updatable list of subprocessors used to deliver the Services.

AI routing services, including OpenRouter, may route requests to additional downstream model providers. Your use of third-party services, destinations, integrations, AI providers, APIs, and connected accounts may be subject to their separate terms, policies, limits, outages, retention practices, and pricing.

PROMPTEDEN DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY SERVICE, PRODUCT, DESTINATION, MODEL, PROVIDER, API, DATA SOURCE, OR CONTENT. PROMPTEDEN IS NOT RESPONSIBLE FOR AND DISCLAIMS ALL LIABILITY FOR ANY LOSS, DAMAGE, COST, DISRUPTION, OUTAGE, DEPRECATION, PRICE CHANGE, DATA CHANGE, MODEL CHANGE, AVAILABILITY CHANGE, OR OTHER IMPACT ARISING FROM ANY THIRD-PARTY SERVICE, INCLUDING AI MODEL PROVIDERS AND CUSTOMER-CONNECTED DESTINATIONS.

11. Beta Features

Alpha, beta, preview, pilot, experimental, unreleased, or evaluation features are provided as-is, may be modified or discontinued at any time, may be subject to additional terms, and are excluded from any support, security, availability, uptime, performance, or service-level commitments except to the extent a separate written agreement expressly says otherwise. To the maximum extent permitted by law, PromptEden's total liability for beta features is $0.

12. Copyright and DMCA

If you believe content made available through the Services infringes your copyright, send a notice to PromptEden's copyright contact at [email protected] with the following information: your physical or electronic signature; identification of the copyrighted work claimed to have been infringed; identification of the allegedly infringing material and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or law; and a statement under penalty of perjury that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

PromptEden may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers in appropriate circumstances. Counter-notices may be submitted to the same contact and should include the information required by applicable law.

13. Disclaimers

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

PROMPTEDEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, AVAILABLE, ACCURATE, COMPLETE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PROMPTEDEN DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, ORIGINALITY, LEGALITY, OR TIMELINESS OF ANY DATA, OUTPUT, CONTENT, RECOMMENDATION, REPORT, OR RESULT PROVIDED THROUGH THE SERVICES.

13.1 AI Outputs and Results Disclaimer

AI-generated content, monitoring data, model responses, citations, rankings, visibility scores, recommendations, brand mentions, and related Outputs are nondeterministic and may be inaccurate, incomplete, non-original, misleading, outdated, inconsistent, or different between runs.

PROMPTEDEN EXPRESSLY DOES NOT WARRANT OR GUARANTEE ANY SEARCH RANKING, AI CITATION, AI-PLATFORM MENTION, TRAFFIC, LEAD, REVENUE, CONVERSION, BRAND, LEGAL, MARKETING, OR BUSINESS OUTCOME FROM ANY CONTENT GENERATED, APPROVED, PUBLISHED, OR MONITORED THROUGH THE SERVICES. Outputs are not professional, legal, financial, compliance, advertising, SEO, or marketing advice.

You must independently review, verify, fact-check, edit, and approve all Outputs before publication or reliance. You assume all risk arising from your approval, use, publication, or reliance on Outputs or Agent Actions.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PROMPTEDEN NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE SERVICES, LOSS OF SEARCH RANKING, LOSS OF AI VISIBILITY, PLATFORM PENALTIES, DEINDEXING, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF PROMPTEDEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PROMPTEDEN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO PROMPTEDEN FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF WHETHER PROMPTEDEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.

These limitations do not limit your payment obligations or your indemnification obligations. In jurisdictions that do not allow the exclusion or limitation of liability for certain damages, PromptEden's liability shall be limited to the greatest extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless PromptEden and its affiliates, officers, directors, employees, agents, licensors, and suppliers (collectively, the "PromptEden Parties") from and against any and all claims, actions, liabilities, losses, damages, judgments, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to: (a) your use of the Services; (b) Customer Data you submit or any content derived from it; (c) your violation of these Terms, any applicable law, or the rights of any third party; (d) any dispute between you and a third party relating to the Services; (e) your negligence or willful misconduct; (f) any Output or content generated at your direction that you approve, use, or publish; (g) any Agent Action you approve, including publication to any property or destination you connect; or (h) your breach of the representations in the Customer Data or Publishing and Customer Integrations sections.

PromptEden reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with PromptEden's defense. This defense and indemnification obligation survives these Terms and your use of the Services.

16. Term, Suspension, and Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds or credits will be issued for partial billing periods.

PromptEden reserves the right to suspend, restrict, throttle, or terminate your access to any or all parts of the Services at any time, for any reason or no reason, with or without prior notice, and without liability. Reasons may include, without limitation: violation of these Terms, creation of legal, regulatory, reputational, billing, operational, or security risk, failure to pay fees, misuse of the Services, abusive usage, suspected fraud, extended inactivity, or PromptEden's sole discretion.

PromptEden may change, suspend, or discontinue all or any aspect of the Services at any time, including the availability of any feature, integration, API, database, model, provider, workflow, or content source, without prior notice or liability.

On termination, your right to use the Services ends immediately. You are responsible for exporting Customer Data before termination. After termination, PromptEden has no obligation to retain, return, or provide Customer Data and may delete it at any time in its discretion, unless retention is required by law. Sections that by nature should survive termination, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and general provisions, will survive.

17. Dispute Resolution and Arbitration

17.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

17.2 Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and PromptEden agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claim qualifies.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Wilmington, Delaware (or, at PromptEden's discretion, remotely). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.

17.3 Class Action and Jury Trial Waiver

YOU AND PROMPTEDEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. UNLESS BOTH PARTIES AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

17.4 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice from your account email to [email protected] within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you wish to opt out. If you opt out, Disputes will be resolved in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction in those courts. Opting out does not affect the one-year claim limitation or jury trial waiver.

17.5 Limitation on Claims

YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

18. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide reasonable notice through the Services, by email, or by another reasonable method. Continued use after the effective date of revised Terms constitutes acceptance.

19. General

19.1 Entire Agreement and Order of Precedence

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Addendum where applicable, and any applicable order form or enterprise agreement, constitute the entire agreement between you and PromptEden with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. If there is a conflict, the following order of precedence controls: order form > DPA > Terms > policies, unless the applicable document expressly states a different order.

19.2 Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. PromptEden's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19.3 Assignment

You may not assign or transfer these Terms or your rights under them without PromptEden's prior written consent. PromptEden may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, financing, corporate transaction, or sale of assets.

19.4 Force Majeure

PromptEden is not liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, labor disputes, internet or utility failures, third-party provider failures, model or API outages, war, terrorism, civil unrest, government action, natural disasters, security incidents, or force majeure events.

19.5 Contact

For questions about these Terms, contact [email protected].