Terms of Service

These Terms of Service ("Terms") govern your use of Prompt Eden's website, application, and AI search monitoring services (collectively, the "Services"). By creating an account, accessing, or using the Services, you agree to these Terms.

1. Service Description

Prompt Eden is a software-as-a-service platform that helps brands monitor and analyze how they appear across AI-powered search and assistant platforms. Features may include prompt tracking, brand visibility analytics, citation monitoring, reporting, alerts, and integrations.

2. Account Terms

• You must provide accurate and complete registration information and keep it up to date.
• You are responsible for safeguarding account credentials and for activity under your account.
• You must be legally able to enter into a binding contract and comply with applicable laws.
• You may not share access credentials in a way that exceeds your purchased seat or usage limits.

3. Plans, Billing, and Refunds

3.1 Subscription Plans

Prompt Eden currently offers the following self-serve plans: Free, Starter ($49/month), Pro ($129/month), and Business ($349/month). Plan features and limits are described on our pricing page and may be updated over time.

3.2 Billing

• Paid subscriptions are billed in advance on a recurring basis through Stripe.
• Your subscription automatically renews unless canceled before the next billing cycle.
• You authorize Prompt Eden and its payment processor to charge applicable fees, taxes, and overage amounts.

3.3 Refund Policy

Unless otherwise required by law or specified in a separate written agreement, subscription fees are non-refundable, including for partial billing periods, downgrades, or unused usage allotments.

3.4 Price Changes

We may update pricing or plan structure by providing advance notice through the Services or via email. Continued use after the effective date constitutes acceptance of updated pricing.

4. Acceptable Use

You agree not to:

• Use the Services for illegal, deceptive, harmful, or fraudulent activity.
• Interfere with or disrupt the operation, security, or integrity of the Services.
• Reverse engineer, scrape, or attempt unauthorized access to our systems or other users' data.
• Submit data or prompts that violate intellectual property, privacy, or contractual rights of others.
• Circumvent plan limitations, rate limits, or technical controls.

5. Customer Data and Permissions

You retain ownership of data, content, and inputs you submit to the Services ("Customer Data"). You grant Prompt Eden a limited, non-exclusive license to host, process, and analyze Customer Data solely to provide and improve the Services and to comply with legal obligations.

You represent that you have all rights and permissions needed to submit Customer Data and monitor the domains, brands, and prompts you configure.

6. Intellectual Property

The Services, including software, design, trademarks, and documentation, are owned by Prompt Eden or its licensors and are protected by intellectual property laws. Except for limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback or suggestions, you grant Prompt Eden a worldwide, perpetual, irrevocable, royalty-free right to use that feedback for any lawful purpose.

7. Third-Party Services

The Services rely on third-party providers, including Stripe (billing), Supabase (authentication/database), Vercel (hosting), Sentry (error monitoring), and external AI data providers. Your use of these integrated services may be subject to their separate terms and policies.

8. Service Availability and SLA

We aim to provide reliable service availability and will use commercially reasonable efforts to maintain uptime, security, and performance. However, the Services are provided on an "as available" basis and may be affected by maintenance, outages, third-party failures, or force majeure events.

Any uptime commitments or response-time guarantees apply only if explicitly set out in a separate signed enterprise agreement or service-level agreement (SLA).

9. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that AI outputs, citations, or rankings will always be complete, accurate, or uninterrupted.

10. Limitation of Liability

To the maximum extent permitted by law, Prompt Eden and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenues, lost data, or business interruption.

Prompt Eden's aggregate liability arising out of or related to the Services or these Terms will not exceed the total amount you paid to Prompt Eden for the Services during the 12-month period preceding the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Prompt Eden from claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Services, Customer Data, or violation of these Terms or applicable law.

12. Suspension and Termination

You may cancel your subscription at any time through your account settings. We may suspend or terminate access if you violate these Terms, create legal or security risk, fail to pay fees, or misuse the Services.

On termination, your right to use the Services ends. Sections that by nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

14. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide notice through the Services or by email. Continued use after the effective date of revised Terms constitutes acceptance.

15. Contact

For questions about these Terms, contact [email protected].